Last Updated: October 6, 2025
At charlestonpaintingpros.com, also referred to as "charlestonpaintingpros.com," "we," or "us," your privacy matters to us.
This policy outlines the information we collect, how we use it, who may receive it, and the choices available to you. By using charlestonpaintingpros.com or any website that links to this policy, you agree to the terms below.
Scope
This policy covers information collected:
- On our Website
- Through emails, texts, and other electronic communications with us
- Through our ads and apps on third-party sites when they link to this policy
It does not cover information collected offline or on websites we do not operate or control.
Information We Collect
We gather three main categories of information:
1. Information You Share With Us
Examples include:
- Name
- Address
- Phone number
- Details related to your service request (location, scope, timing, pricing expectations, notes)
- Any other information you choose to send
2. Information Collected Automatically
Examples include:
- Pages visited, links selected, time spent on site, and referring or exit pages
- IP address, device identifiers, approximate location, browser, operating system, screen size, language, and time zone
- Search terms entered on our site
- Cookies, pixels, web beacons, and similar tracking tools
3. Information From Third Parties
Examples include:
- Updated contact information
- Purchase or interaction history
- Service request verification and fraud screening data
- Advertising and analytics data, including email engagement
Your information may be handled in the United States and in other countries.
Cookies and Similar Technologies
We use cookies, pixels, and web beacons to:
- Recognize you on return visits
- Track site performance
- Tailor content to your interests
- Support advertising efforts
Most browsers allow you to block or remove cookies. If you disable them, some site features may not function properly.
Third parties may also place cookies, and we do not control those cookies.
Interest-Based Advertising
We may partner with other companies to display ads aligned with your interests.
Those partners may rely on identifiers such as IP addresses, cookie IDs, or hashed emails to recognize your device.
For more information or to opt out, visit:
How We Use Your Information
We use information to:
- Operate and improve our Website and services
- Process and complete your service requests
- Match you with service providers suited to your request
- Communicate about requests, status updates, and support
- Personalize your experience and our marketing messages
- Support analytics, research, and product development
- Identify, stop, and respond to fraud, misuse, and security concerns
- Enforce our Terms of Use and meet legal obligations
How We Share Information
We may share information in the following ways:
Service Providers and Provider Networks
When you ask for a quote or service, we share the details needed with third-party service providers and provider networks so they can respond to your request.
Corporate Family and Affiliates
We may disclose information to our parent companies, subsidiaries, and affiliates.
Vendors
We share information with vendors that help us run the Website and our business, including analytics, security, payments, support, and marketing services.
They may use personal information only to perform work for us.
Advertisers and Marketing Partners
We may share automatically collected data for measurement, attribution, and ad targeting.
Information you provide, such as your email address, may also be shared with marketing partners that sent you to us.
Aggregated or De-Identified Data
We may share data that no longer identifies you personally.
Legal and Safety
We may disclose information when needed to follow the law, protect rights and safety, or investigate fraud and abuse.
Business Transfers
We may transfer information as part of a merger, sale, financing, bankruptcy, or acquisition.
Any third party that receives your information may follow its own privacy policy.
Your Choices
- Do not provide information: You may browse public pages without sharing personal data, but we cannot handle service requests without it.
- Marketing emails: Use the unsubscribe link in our emails to opt out. This does not stop messages from providers we already shared your request with.
- Cookies: Adjust cookie settings in your browser or use the opt-out links above.
Access and Control
You may ask us to:
- Review the data we hold about you
- Fix inaccurate information
- Delete data, where allowed by law or operational needs
- Raise concerns about how we use your information
Please use the contact methods listed in the How to Contact Us section.
Data Retention
We keep personal information only as long as needed for the purposes described in this policy, taking into account:
- The type and sensitivity of the information
- The risk of harm if it is misused
- Why the information was collected and processed
- Legal or regulatory obligations
- Whether the same purpose can be met another way
Security
We use administrative, technical, and physical safeguards designed to protect personal information.
Sensitive submissions are sent over SSL. Even so, no method of transmission or storage is completely secure.
Children's Privacy
The Website is not meant for children under 18.
We do not knowingly collect information from children under 13.
If you are under 13, do not submit a service request.
If you are under 18, use the Website only with appropriate consent or legal capacity.
California Privacy Rights
If you live in California, you may have the following rights, subject to certain exceptions:
Right to Know
You can request details about:
- Categories of personal information collected
- Sources used to collect it
- Business or commercial purposes for collection
- Categories of third parties with whom we shared it
- Specific pieces of personal information we maintain about you
Right to Delete
You may ask us to delete personal data collected from you, unless an exception applies.
Right to Correct
You may request correction of inaccurate personal data.
Right to Opt Out of Sale or Sharing
We do not sell personal data for money.
We may share information for targeted advertising, which could be treated as "sale" or "sharing" under California law.
To opt out, contact us and include "Do Not Sell or Share My Personal Information."
Right to Non-Discrimination
We will not treat you differently for using your privacy rights.
Verification
We verify requests before taking action. Requests that cannot be verified or that are excessive may be declined.
How to Submit a Request
Use the contact options below and include "California Privacy Request" in your message.
If you use an authorized agent, we may ask for proof of authorization.
Shine the Light
California residents may ask for a list of third parties that received personal information for marketing during the previous calendar year.
Send a written request and include "California Shine the Light" in your message.
Visitors Outside the United States
The Website is intended for U.S. residents.
If you visit it from outside the U.S., your information may be transferred to and processed in the U.S., where privacy laws may differ from those in your country.
Changes to This Policy
We may revise this policy from time to time.
When we do, the "Last Updated" date will change.
If you continue using the Website after changes are posted, you accept the updated policy.
How to Contact Us
Charleston Paint Pros
Attn: Privacy Policy
4023 Kennett Pike #50129
Wilmington, DE 19807
To submit California requests or opt out of sale/sharing, mail us and include:
"California Privacy Request" or "Do Not Sell or Share."
